Refund and Returns Policy

1. Order Cancellation Policy

We process and ship orders as quickly as possible.

Before Shipment: You may cancel your order at no cost before it enters the production or dispatch phase. Once your cancellation is confirmed, a full refund will be processed immediately.
After Shipment: Once your order has been dispatched, it cannot be cancelled. If you no longer wish to keep the items, you may initiate a return once the package arrives. Please refer to our Return Policy below for details.

2. Return Policy

We offer a 10-day return window, starting from the date of delivery (as shown on the tracking information). To be eligible for a return, your item must meet the following criteria:

Condition: Items must be brand-new, unused, and in their original, unopened, and intact packaging.
Proof of Purchase: A valid order receipt or confirmation number is required.
Authorization: Please contact our support team at [tiejunyh@outlook.com] to obtain a Return Merchandise Authorization (RMA) number and the official return address. Please note that returns sent without prior authorization may not be accepted.

3. Shipping Fees & Responsibility

Buyer’s Remorse: For returns due to personal preference, a change of mind, or incorrect selection, the customer is responsible for all return shipping costs. We strongly recommend using a trackable shipping service, as we cannot be held responsible for lost packages.
Damaged or Incorrect Items: If your order arrives damaged, defective, or incorrect due to our error, please notify us within 48 hours of receipt. We will provide a prepaid return label or cover the return shipping costs, ensuring you incur no additional charges.
Restocking Fees: We do not charge restocking fees for any qualified, valid returns.

4. Refund Procedure

Once your returned package is received, our team will conduct a quality inspection to verify the items meet our return criteria.

Notification: We will send an email to your registered address to notify you of the approval or rejection of your refund.
Processing: Approved refunds will be automatically credited to your original payment method (e.g., Credit Card, PayPal).
Timeline: Refunds typically take 1–3 business days to reflect in your account, depending on your bank or payment provider’s processing policies.

5. Delayed or Missing Refunds

If you have not received your refund within the expected timeframe:

Re-check your account: Review your bank statement or payment provider’s transaction history.
Contact your bank: It often takes several business days for a refund to be officially posted by financial institutions.
Reach out to us: If you have completed the steps above and still have not received your refund, please contact us at [tiejunyh@outlook.com] with your order number and transaction details.

6. Final Sale & Non-Returnable Items

Please note that certain items—such as [e.g., personalized/customized products, clearance sale items, or hygiene products]—are marked as “Final Sale” and are not eligible for returns or refunds, unless proven to be defective upon arrival.